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Frequently Asked Questions

 

FAQ

 
  • Q: Do I need to have a SelfMon account to use the LCE module ?
  • No, the module only needs SelfMon for event reporting. Apps and RSS connectivity are direct to the module. The SelfMon account does bring benefits of resolving your IP address if it is dynamic and also line path checking.
     
  • Q: Can you tell me about invoices ?
  • Once you have logged in, you can select the 'Payment Transactions' menu option. You can then click on any of the transaction ID's and a PDF invoice will appear ready for printing and archive. When selecting payments made, you will note that the invoice states that payment has been made in full.

    The name and address come from the 'Configure Monitoring' section, so if you add a name and address in that section, you will see it appear in the invoice. The address part comes from the info section and lines of the address are separated by comma characters.

    If you do not wish to store your name and address on the system, simply edit them out after printing your invoices.
     
  • Q: What is the DNS Service for ?
  • The DNS service stores the IP address of your incoming events, then assigns this to an internet domain name. The domain name is your account name .virtualkeypad.co.uk as shown in your SelfMon CONFIGURE MONITORING page. This allows you to then add the domain name in the web apps and connect back to your control panel. The app looks up the domain name, gets your WAN IP address and connects to your router from the internet. To connect to your panel, you need to port forward port 10001. You can also use this service to connect to other devices on your home network like cameras Etc. If you configure hourly test signals, then the service will keep up to date when your home routers WAN IP address changes.

    If you select CONFIGURE MONITORING, then edit account details, you can switch on the DNS service. It may take about 5 minutes for your domain name to appear. Your DNS name will be shown at the top of the CONFIGURE MONITORING page.
     
  • Q:What is the ONLINE VKP and how do I get it to work?
  • The online VKP is an on-demand HTTP keypad which will connect to your panel via port 10001 (unless you specify an alternate in your account settings). If you have a G3/Dimension/Flex panel, then you need to ensure that an RSS password has been set and that your account has this set in the CONFIGURE MONITORING menu. You also need to ensure that your router is set up to forward port 10001 to your control panels IP address. When you have set up the RSS code in your account, and launch the VKP, you will be presented with a login dialogue box. Thhe username is the same as your SelfMon account name and the password is the same as your RSS password. For G2 panel users, the text based password will work for the Online VKP and the Android app, as long as the panel remote ID is updated with the resulting 8 digit code calculated after entering the password. Selfmon works out your router IP address from the last event message that was sent to the platform, so if you have dynamic IP, then as long as you are sending events, the address will be updated. Note that this is a free add-on to SelfMon and you are not charged for it. It allows iPhone users to connect via their browser!
     
  • Q: When I run the ONLINE VKP and log in using my RSS password, I only see a row of ******'s on the keypad display. Why?
  • This means that the program could not communicate with your panel via the internet. Ensure that you have port 10001 port-forwarded on your router to your panels IP address and if your have a non G2 panel, that your password is set and is the same in your SelfMon account details. Also ensure that the port is not blocked on your routers firewall. Try momentarily turning the firewall off to check that this isn't the cause of any connection issue
     
  • Q: I need to deposit at least £5.00 to get an account number. Why?
  • Due to PayPal's fees, if we were to lower the minimum to £1.00 then Paypal fees would take almost 25%. To remain viable, this cost would end up being passed to the customers and we don't want that!
     
  • Q: Can you provide Control Panel settings ?
  • Once you have logged in, you will see a menu option listing the settings.
     
  • Q: I own my panel, but don't have the engineers code. How can I default the code on my G2-12 G2-20 G2-44 panel ?
  • Once you have an account, you will see a menu option for panel settings. The defaulting procedure for the G2 and dimension panels is provided there
     
  • Q: Can you point me to the LCE Installation manual ?
  • Yes, it's: Here
     
  • Q: Do you offer heartbeat monitoring in case the line is cut?
  • Yes, we currently receive an hourly automatic test signal sent by your panel (as long as the automatic test option is set) If you enable path checking on your account, then the platform will create a priority event if two automatic test events are missed.
     
  • Q: The user manual suggests that I power down my panel to install the LCE module. Will I lose all my settings that I programmed in?
  • No, the G2 panel stores all settings on a non volatile memory chip. The only thing that will require re-programming is the time and date. The other Galaxy panels store memory on coin-cell powered static memory, so they keep their settings too.
     
  • Q: Can I make my own LCE module?
  • There is no reason why not and we would supply the firmware binary for you. However, the cost of £49 for the module is quite low when compared to the material costs. There is PCB, connectors, pcb standoffs, Reworked Wiznet WIZ108SR module and a low power DC-DC converter. Costing over £35 before you start. Then you would also need to purchase hardware to program the W7100 chip. In fact, if you can make them cheaper, we'll sub-contract to you :)
     
  • Q: Can the LCE module contact a web service of my own ?
  • No, the control panel communicates through the LCE module in Microtech protocol and your web service would need to understand this.
     
  • Q: When I connect with RSS, I receive a message saying that I cannot connect with a one way connection. How can I resolve?
  • You need to remove the callback settings in telecoms
     
  • Q: When I connect with RSS, the progress bar stops half way and hangs. Why is this happening?
  • It is most likely that your RSS communications manager has encryption set to enabled. Although you may have this switched off at the individual account setting, there is a bug in RSS with this and you need to switch off in the communications manager settings.
     
  • Q: What's stopping me from setting up an E-mail processor to process the free E-mail, then call my own messaging service?
  • Nothing is stopping this and while our E-mail service is usually pretty fast, it may take a while for E-mail to be delivered compared with SMS and Voice dialling. We also do not guarantee the format of the E-mail message and this could change without notice at any point.